Helpdesk Support

IT Skills and Experience

• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
• Unboxing of devices and performing DOA (Dead on Arrival) process if needed.
• Collection of device information (MAC address/ Model/ SN)
• Connect devices to warehouse network
• Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer)
• Configuration of the device including OS and application level (as per manual)
• Function test for each device
• Label print test from performance, quality, speed, and stability.
• Device setup and configuration knowledge transfer
• Support Go-Live Change environment from INT to PROD
• Printer general test

IT Qualifications

At least two of the following:

• PC Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 05 Years of relevant experience