Collections Specialist

Collections Specialist | Independence, OH | Hybrid We're hiring for a leading U.S. supplier of industrial, medical, and specialty gases, and safety products. This organization is known for its commitment to safety, customer success, sustainability, and innovation, fostering a culture where associates are empowered to make decisions and contribute to success. The Role • Manage and reconcile an account portfolio, prioritizing efforts to maximize collections and identify at-risk accounts. • Resolve customer account issues, including past-due invoices, and negotiate payment settlements. • Collaborate with internal teams to resolve unpaid cash, non-payment issues, and customer disputes. • Initiate reviews and recommendations for final demand notices and outside collections. • Maintain professional relationships with internal stakeholders and inform management of pertinent issues. What You'll Need • Demonstrated excellence in oral and written communication and interpersonal skills, with the ability to adapt communication style. • A positive attitude, willingness to learn, and ability to collaborate effectively within a team. • Customer-focused approach, building positive relationships and understanding customer needs. • Ability to handle challenging situations diplomatically and professionally. • Strong analytical and problem-solving skills with the ability to make independent decisions. • Proficiency in Google Suite or Microsoft Office; SAP experience is a plus. • High School Diploma/GED required; Associate's/Bachelor's degree preferred. What's On Offer • Competitive hourly pay of $22/hour. • Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Disability, and 401(k) with company match. • Opportunities for professional development, including tuition assistance. • A dynamic and inclusive work environment that values diversity and fosters employee growth. Apply via Haystack today!