Collections Specialist

Collections Specialist | Independence, OH | Hybrid

We're hiring for a leading U.S. supplier of industrial, medical, and specialty gases, and safety products. This organization is known for its commitment to safety, customer success, sustainability, and innovation, fostering a culture where associates are empowered to make decisions and contribute to success.

The Role

• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections and identify at-risk accounts.
• Resolve customer account issues, including past-due invoices, and negotiate payment settlements.
• Collaborate with internal teams to resolve unpaid cash, non-payment issues, and customer disputes.
• Initiate reviews and recommendations for final demand notices and outside collections.
• Maintain professional relationships with internal stakeholders and inform management of pertinent issues.

What You'll Need

• Demonstrated excellence in oral and written communication and interpersonal skills, with the ability to adapt communication style.
• A positive attitude, willingness to learn, and ability to collaborate effectively within a team.
• Customer-focused approach, building positive relationships and understanding customer needs.
• Ability to handle challenging situations diplomatically and professionally.
• Strong analytical and problem-solving skills with the ability to make independent decisions.
• Proficiency in Google Suite or Microsoft Office; SAP experience is a plus.
• High School Diploma/GED required; Associate's/Bachelor's degree preferred.

What's On Offer

• Competitive hourly pay of $22/hour.
• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Disability, and 401(k) with company match.
• Opportunities for professional development, including tuition assistance.
• A dynamic and inclusive work environment that values diversity and fosters employee growth.

Apply via Haystack today!