Customer Sales Support

• Attend to customer enquiries via email and phone
• Work alongside our sales and operations teams to support the customer purchase journey from quotation to order to delivery to invoice
• Work closely with sales team to ensure accurate and timely fulfilment of customer orders
• Communication with customers regarding orders, confirmations, delivery and invoicing
• Maintain a close working relationship with our Austrian order fulfilment team

• Maintain and improve data quality in our customer database (CRM) and maintain accurate system notes

• Support our sales team in opportunity management and lead follow-up (no cold calling)

• Support our customers to access the OMICRON Customer Portal

• Handle customer payment processes, including credit and collection discussions

• Provide back-up to the CSS team in other processes (product servicing and training)

• Participate in and contribute to team meetings and goal setting

• Identify continuous improvement opportunities

• Perform other duties as required

• Business Administration qualifications

• Working experience in office-based sales support and order fulfilment

• Experience in order processing, freight coordination and invoicing in an international context

• Knowledge of and experience with customs topics and incoterms

• Excellent MS Office knowledge. Experience with Microsoft Dynamics ERP and CRM ideal

• Professional communication skills - both verbal and written

• Attention to detail and strong problem-solving skills

• Enjoy working with people in a small team environment, a friendly, open-minded person

• Reliable, ability to take the initiative and work independently

• Hands on and flexible team environment

What our team appreciates most

• A unique organizational culture based on trust, personal freedom and individual responsibility

• A work environment with a strong focus on sustainability, diversity and flexible time management

• State-of-the-art infrastructure and professional teams who enjoy their work

• A creative and international environment in which innovative ideas are valued

• Learning and development opportunities for professional and personal growth

This role provides generous benefits and is eligible for a hybrid working arrangement after satisfactory completion of training.

Shortlisted applicants will be asked to participate in a paid 'Taster Day'.

All applications will be treated in strict confidence.

Applicants must already have the right to work in Australia.