NOC TECH

ROLE:Noc Tech/Service Desk Analyst
LOCATION:Scott Airforce Base, IL
DURATION:6 months to hire
Clearance: Active Secret or Top Secret
Rate:$30-$36/hr on w2 and $60k to $70k per annum after hire


Must haves:
Maintain an active Security+ certification
1-4 years of NOC Tech, Monitoring or Service Desk Analyst experience.
Experience working in a NOC is N2H.
Experience in 24/7 shift work environment (open to all shifts)

Job Description:
This position supports the Defense Information Systems Agency (DISA), which acts as the provider of GIG/Defense Information System Network (DISN) services to its customers. The role directly supports the DISA-provided GIG capabilities and services in a 24x7 Global Operations Center. Shift work, including nights and weekends, is a requirement for this role.


Key Responsibilities

Create, update, and resolve network problems and issues using the ServiceNow platform.

Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.

Work directly with customers and stakeholders to ensure maximum network availability and minimize operational impact.

Proactively monitor network alarms across platform-specific network management tools.

Provide timely situational awareness to leadership and impacted parties regarding network incidents.

Utilize incident management applications to document outages, degradations, isolations, and resolutions.

Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.

Assess, identify, and recommend resolutions for various network incidents and configuration deficiencies.

Develop and recommend solutions and processes pertaining to network operations.

Required Qualifications:

Education: High school diploma or equivalent.
Experience: 24 years of prior relevant experience.

Technical Skills: A general understanding of both voice infrastructure and IP network topologies is required.

Certifications: Must hold a DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) prior to the start date.