Help Desk Analyst - Onsite

***In Person interview***  Long term contract  ***Onsite***

Position Description

These Tier I level analysts will act as a core member of the NSOC team, contributing to overall operational readiness and support a 24/7 shift schedule. Interested candidates must be willing to take on other shifts.

Description of Duties

• Support a 24/7 schedule, including nights, weekends, and holidays as needed.
• Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.
• Classify, prioritize, and escalate alerts promptly to ensure timely resolution.
• Follow established procedures for data collection, triage, analysis, classification, and escalation to meet performance targets.
• Capture, log, respond and escalate events from email, chat, voice, and other systems with accurate documentation.
• Collect and analyze technical data to classify events, distinguish valid issues from false positives, and maintain triage accuracy standards.
• Work with team members to develop and refine playbooks, dashboards, metrics, and detection strategies.
• Coordinate effectively with stakeholders to ensure clear understanding of incidents and recommended response actions.
• Provide support during network and security incidents, assisting with resolution efforts as directed.

Desired/Required Skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, high-stakes environment
• Excellent communication and documentation abilities
• Willingness to work flexible shifts in a 24/7 schedule
• 1-3 Years of experience working in a security operations center.

Skills/Requirements

• Willingness to work flexible shifts in a 24/7 schedule Required
• Excellent communication and documentation abilities Required
• Strong analytical and problem-solving skills Required
• 1-3 Years of experience working in a security operations center