Service Parts Associate

We are looking for a talented Service Parts Associate to join our Distribution business in (Farmington, NM).

100% Onsite

In this role, you will make an impact in the following ways:

• Support customers by phone and in person by identifying, sourcing, and supplying parts solutions.
• Process customer orders, quotes, returns, and transactions accurately and efficiently.
• Maintain positive relationships with internal and external customers by providing timely support and resolving issues.
• Utilize parts catalogs, systems, and technical resources to identify and procure parts in the most cost-effective manner.
• Support shipping, receiving, inventory management, warehouse activities, and stock control processes.
• Identify opportunities to upsell related products and services to meet customer needs.
• Maintain accurate records and documentation while ensuring a clean and organized parts counter and warehouse environment.
• Adhere to Cummins Health, Safety & Environmental policies and procedures.

In order to be successful in this role, you will need the following:

• Experience providing customer service in a parts, warehouse, retail, automotive, or distribution environment.
• Ability to process orders, manage transactions, and support customers through the order lifecycle.
• Strong computer skills, including Microsoft Office and inventory/order management systems.
• Understanding of inventory control, shipping and receiving, and warehouse processes.
• Ability to work effectively with customers, technicians, suppliers, and internal teams.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain accuracy while managing multiple priorities in a fast-paced environment.
• High school diploma or equivalent required.