Team Lead for InfoLease/Rapport Application Support

 Job Title: Team Lead – InfoLease/Rapport Application Support & Development

Location: Remote

Job Description:

• Bachelor's Degree in Computer Science, IT, or related field.
• Strong experience in equipment finance, leasing, or asset finance, with 5+ years specifically supporting or configuring InfoLease and/or Rapport (Solifi platform)
• Deep working knowledge of equipment finance lease/loan accounting, origination workflows, and portfolio management processes
• Prior hands-on experience with system configuration, testing, and implementation within InfoLease/Rapport (not just user-level support)
• Familiarity with adjacent systems commonly referenced alongside InfoLease/Rapport (e.g., Stucky, GL, Fed reporting etc) is a plus
• Leadership & people management
• 2+ years in a lead, supervisory, or people-management capacity — coaching, mentoring, and managing workload/priorities for a support and/or development team
• Experience setting and monitoring SLAs/KPIs, and ensuring incident, problem, and change management processes are followed (ITIL exposure or certification often preferred)
• Ability to manage a matrixed, geographically dispersed team and act as an escalation point for both business and IT stakeholders
• Bridging business and IT
• Proven ability to translate business requirements (from operations/finance teams) into technical specifications for developers/engineers, and vice versa — explaining technical constraints back to business users in plain terms
• Experience running or coordinating UAT, requirements gathering, and sign-off cycles between business SMEs and IT/development
• Comfortable owning the relationship with both sides: Operations/Business Systems Managers on one side, Application Engineers/DevOps on the other
• Run regular statrisk reporting to leadership on both sides (business and IT)
• Excellent problem-solving and communication