Why This Role Stands Out
Take on a pivotal role in managing critical IT infrastructure projects for a reputable company, offering significant opportunities for career advancement and skill diversification. You'll thrive in this position if you are a proactive, detail-oriented leader adept at coordinating complex technical and facility operations, and this is an excellent opportunity to apply and expand your expertise. Apply now to contribute to seamless operations and drive impactful project success!
Quick Overview
Job Description
Location: Austin, TX
Duration: 2+Years
Key Responsibilities
- Plan and coordinate integrated IT/facility moves, adds, changes, and relocation activities.
- Manage single-user through large-scale office relocation and technology-change projects.
- Coordinate relocation and installation of desktops, laptops, telephones, peripherals, network equipment, and other technology.
- Oversee workstation reconfiguration, equipment installation/de-installation, swaps, replacements, packing, and unpacking.
- Coordinate cabling, network connectivity, electrical dependencies, furniture installers, and other facility trades.
- Provide on-site technical escalation for incidents that cannot be resolved through the service desk.
- Coordinate emergency hardware/software fixes and complex troubleshooting.
- Develop site-readiness, move, cutover, rollback, and transition plans as applicable.
- Schedule resources and field technicians based on location, workload, and required expertise.
- Maintain asset accountability during moves and coordinate asset updates with the ITAM Lead.
- Apply standardized processes to minimize disruption, downtime, security exposure, and loss of equipment.
- Provide status reporting, risk tracking, issue escalation, and completion validation for volume-based projects.
The Integrated IT and Facility Support category covers workspace and technology changes, equipment moves, reconfiguration, on-site technicians, project management, coordination with other trades, infrastructure/cabling, scalable support, and resident on-site personnel supporting complex troubleshooting and equipment changes.
Required Knowledge and Skills
- IT moves/adds/changes
- Field-service operations
- Desktop and hardware installation
- Structured cabling/network coordination
- Facility/technology project coordination
- Workstation relocation
- Hardware troubleshooting
- Equipment inventory and chain of custody
- Site-readiness planning
- Vendor/trade coordination
- Project scheduling and risk management
- On-site customer support
Relevant Certifications / Training
ITIL, CompTIA, project-management, cabling/infrastructure, networking, or comparable certifications applicable to assigned responsibilities.
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