Help Desk Agent with Security Clearance

Launch Your IT Career Supporting Enterprise AI! Location: Onsite in San Antonio, TX Requirements: US Citizenship Shift: Day, Swing & Night Shifts Available What You'll Do: As a valued member of the Enterprise AI Support team, you will: * Provide world-class support through customer tickets, ensuring timely and accurate resolutions. * Troubleshoot issues remotely using internal dashboards and generative AI tools. * Identify opportunities to enhance systems, efficiency, and customer experience. * Collaborate cross-functionally and share best practices to strengthen the knowledge base. * Continuously learn and adapt to emerging technologies. * Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High School Diploma or equivalent * Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed) * Strong written communication, analytical thinking, and multitasking skills * US citizenship with eligibility to obtain a secret security clearance * IAT level I certification (A+ or Network+) or able to obtain within 3 months Preferred Qualifications * Technical or customer support experience in a digital or SaaS environment * Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool * Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON * Post-secondary education in Technology, Computer Science, or a related field an asset * Tech-savvy, with the ability to learn and apply new tools quickly * Excellent problem-solving and decision-making abilities Professional Skills * Analytical and solution-oriented mindset * Excellent communication and interpersonal skills * Adaptability and flexibility in a fast-paced environment * High attention to detail and precision in troubleshooting * Team player who thrives in a collaborative, high-performing environment Compensation Range: $18-$20/hr #cjpost