Protective Services Officer-Armed

Protect What Matters at TriHealth
Join our Protective Services team and help keep our patients, visitors, and team members safe. In this highly visible role, you’ll patrol TriHealth facilities, respond to emergencies, assist clinical teams, and provide guidance and support to those throughout our campuses. Bring your professionalism, sound judgment, and commitment to service to a role where your presence makes a difference every day.

Location & Schedule
This position is located at 3125 Hamilton Mason Rd, Hamilton, OH 45011, on the Bethesda Butler Hospital campus.

• Full-time
• 72 hours bi-weekly
• Day shift
• Weekends and Holiday rotation

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits.

Minimum Job Requirements:

• High School Degree or GED
• 1-2 years Technical experience in Criminal Justice, Private Security, Police experience or Military preferred
• Excellent communication and customer service skills
• Current Private Security handgun certification or ability to obtain certification within 45 days of hire
• Valid Driver's License with no more than 4 driving points recorded on a motor vehicle report
• No prior DUI/DWI convictions within the last 5 years
• No major moving violations convictions

Job Overview:

Officers must be a minimum of 21 years of age. Responsibilities to include: Patrol buildings and grounds to deter/prevent law and policy violations. Post-up at specific locations when assigned. To ensure the safety and security of patients, parents, visitors, and team members. Maintain communications with the Communications Center and other Protective Services personnel by two-way radio, phone and other communication devices. Ensure that only authorized personnel are admitted onto hospital premises; contact unauthorized persons to determine service needs, ask questions, re-routing or detainment appropriate to the facts known at the time. Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and Fire Code safety violations. Officers may be assigned On-Call responsibilities and may be reassigned to other locations and work schedules including weekends and holidays as needed to fulfill mission of department. ?Respond to and investigate routine and/or urgent complaints reported by patients, parents, visitors and team members and implement service recovery as appropriate. File appropriate documentation by the end of the shift. Conduct follow-up investigations as directed and file appropriate reports by the end of the shift. Pass on information to others during shift huddles. ?Emergency Response to distress calls, panic alarms and emergency calls for disorderly conduct, disruptive persons or combative patients within 3 minutes of activation. Assist clinical staff with patient restraint; monitor combative or potentially combative patients as directed. Physically restrain patients as instructed by the appropriate clinical staff members. Respond to safety emergencies; evaluate the situation and act appropriately with TriHealth policy guidelines. Serve as a source of authority; constantly maintain high visibility. Provide help in times of emergency and stress. Act as liaison and partner with police and fire agencies as needed. ?Direct traffic within TriHealth campuses and control parking of all patients, parents, visitors and team members. Enforce hospital parking rules and issue parking violations to illegally parked vehicles. Escort patients, parents, visitors and team members to and from parking areas as needed. Control access for TriHealth entities and perform all necessary locking and unlocking within the various buildings and grounds. Enter and maintain current information in all Security logs and forms. Act as a resource of information for patients, parents, visitors and team members. Provide information, including directions and parking. Enforce TriHealth policies and procedures.

Other Related Information:
An officer must be willing and able to protect him/herself from harm using education and tactics following use of force policies. An officer must be able to protect staff and patients from harm any threat officers must carry a firearm at all times. When conducting business for TriHealth Corporate Security officer must conform to Corporate Security Policies concerning defensive equipment.
Working Conditions:
Climbing - Occasionally
Concentrating - Frequently
Continuous Learning - Frequently
Hearing: Conversation - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10lbs - Consistently
Lifting 50+lbs - Occasionally
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Frequently
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Thinking/Reasoning - Consistently
Color Vision - Consistently
Walking – Consistently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community.