Quick overview
Job description
Responsibilities
- Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
- Support the implementation of new technologies and equipment in the lab environment.
- Assesses network topology and device configurations, identifying critical security concerns and providing security best practice recommendations
- Advises and provides insight on the development of lab standard operating procedures (SOPs) and policies
- Provide support for Virtual Private Networks (VPNs) or Virtual Desktop Infrastructures (e.g., Citrix) to users.
- Provide support for macOS and iOS to users.
- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
- Monitor and respond to users on IT helpdesk channels and phone lines
- Assist in the management of user accounts and resetting credentials
- Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
- Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.
Minimum Qualifications
- BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or HS Diploma and 7+ years of lab management or systems administration experience.
- 5+ years of directly relevant experience in system administration
- Experience with multiple operating systems, including Linux/Unix & MacOS
- Experience and knowledge of networking and network administration
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)
- Must be able to work collaboratively across physical locations
Preferred Qualifications
- Experience working with SIEMs to include ELK and Splunk
- Virtualization, automation, and optimization
- Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
- Experience with writing technical procedures and standard operating procedures
- Desired Certifications: CEH, Sec+, Network+, CCNA
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