Change Manager

Job Role: Change Manager

Location: Jacksonville, FL

Job Description:

Must Have Technical/Functional Skills

• 10+ years of IT experience, including 5+ years in platform engineering, infrastructure operations, DevOps, or patch management.
• Experience managing enterprise-scale patching activities across Linux and Windows operating system platforms.
• Proven ability to design, test, certify, and release infrastructure or platform changes in production environments.
• Operating System & Patch Management:
• Strong knowledge of OS patch engineering, patch catalogues, patch validation, release readiness, and lifecycle management.
• Hands-on experience with Linux platforms such as RHEL, Rocky Linux, Ubuntu, Alpine, or similar distributions.
• Experience with Windows Server patching, operating system maintenance, and enterprise platform support.
• Automation, Tooling & CI/CD:
• Strong scripting experience using Python, Bash, PowerShell, Groovy, or similar automation languages.
• Experience with CI/CD tools such as GitHub Actions, Jenkins, or equivalent platforms.
• Experience with configuration management and automation tools such as Ansible, Terraform, or similar technologies.
• Cloud & Container Platforms:
• Hands-on experience with cloud platforms, preferably Google Cloud Platform (Google Cloud Platform), with Azure or AWS experience beneficial.
• Knowledge of container platforms including Docker, Kubernetes, GKE, OpenShift, or similar technologies.
• Understanding of cloud-native deployment patterns, image lifecycle management, and platform reliability practices.
• Security & Compliance:
• Strong understanding of vulnerability management, security hardening, compliance controls, and audit support.
• Experience working with cybersecurity, risk, and operations teams to remediate vulnerabilities and improve platform compliance.
• Ability to prepare evidence and support governance activities related to patching and platform operations.
• Core Competencies:
• Excellent communication, collaboration, stakeholder management, and problem-solving skills.
• Ability to lead technical initiatives, mentor engineers, and drive continuous improvement.
• Strong ownership mindset with the ability to manage priorities across production, compliance, and operational demands.

Roles & Responsibilities

1. Patch Engineering & Platform Management

• Design, test, certify, and maintain operating system patching solutions, patch catalogues, and platform enhancements.
• Support OS patch engineering, patch tooling integration, and automation capabilities across infrastructure and cloud platforms.
• Validate, test, and release patches to meet production, compliance, security, and operational requirements.
• Manage patch lifecycle activities, including patch availability, validation outcomes, release readiness, and operational handover.
• Develop and maintain engineering standards, procedures, and documentation related to patch governance and platform maintenance.

2. Security, Risk & Compliance

• Integrate vulnerability assessment, security validation, and compliance checks into patch management and platform engineering processes.
• Ensure operating system and platform configurations comply with internal policies, regulatory expectations, risk controls, and audit requirements.
• Collaborate with cybersecurity and risk teams to assess vulnerabilities, prioritize remediation, and strengthen the security posture of infrastructure platforms.
• Support compliance evidence, operational reporting, and audit activities related to patching, platform maintenance, and vulnerability remediation.

3. Automation & Continuous Improvement

• Develop automation for patch deployment, validation, rollback checks, monitoring, reporting, and release readiness activities.
• Use Infrastructure as Code, configuration management, and scripting to reduce manual effort and improve repeatability across patching operations.
• Identify opportunities to optimize patching processes, improve release frequency, and support timely vulnerability remediation.
• Contribute to standardization of tools, processes, and engineering patterns across infrastructure platforms.

4. Collaboration & Stakeholder Management

• Act as a technical point of contact for platform, infrastructure, security, application, and operations teams.
• Work with stakeholders to understand patching requirements, production dependencies, service constraints, and compliance expectations.
• Provide technical guidance and best practices for patch governance, automation, platform stability, and release management.
• Operate effectively within a cross-functional Agile team and contribute to knowledge sharing, mentoring, and engineering excellence.