Director Platform Engineering

Director, Platform Engineering

SALARY: $175k - $240k plus 30% bonus

LOCATION: CHICAGO, IL

HYBRID 3 DAYS ONSITE

You: will manage a team of SREs and managers 7-10 people and managers, keys SRE observability infrastructure kubernetes kafka aws terraform jenkins puppet chef ansible Prometheus and prom ql mimir thanos victoriametrics or amazon managed Prometheus temp/jaeger loki elastic splunk financial services

• Manage a team of engineers and engineering managers focused on SRE, observability, and cloud platform engineering. Full people-management responsibilities, including hiring, performance management, coaching, career development, and corrective action. 

 Qualifications:  

• [Required] 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures 
• [Required] 10+ years of progressive, hands-on experience in software engineering with an understanding of large-scale computing solutions (primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning 
• [Required] Demonstrated, hands-on expertise building and maturing SRE and observability practices at scale, able to personally raise the technical bar for a dedicated SRE/monitoring team, not just consume their output 
• [Required] Demonstrated track record owning the definition and governance of SLOs and SLAs for mission-critical systems, and personally driving resilience engineering practices (chaos engineering, load/performance testing) to validate reliability ahead of incidents 
• [Required] Demonstrated track record driving reliability through a data-driven culture, waste/toil reduction, cloud efficiency measures, and performance optimization, treating metrics as the primary lens for every decision 
• [Required] Experience defining, instrumenting, and acting on software delivery performance metrics (DORA metrics, cycle time, deployment frequency, lead time, etc.) to drive engineering improvement initiatives 
• [Required] Strong consultative, communication, team player, and analytical skills, with the ability to regularly interact between various teams distributed across the US 
• [Required] Strong technical team leadership and technical project management skills 
• [Required] Relevant experience leading highly technical team members through adopting new technologies while maintaining highly available, mission-critical systems, with a proven track record of success 
• [Required] Ability to clearly communicate verbally and in writing to business and technology leaders, architects, developers, and team members 
• [Required] Must be able to collaborate effectively with a group of high-performing, technical individuals 
• [Required] Experience acting as a product owner, defining roadmap, requirements, and priorities, for a platform capability such as observability, ideally in partnership with a separate team that owns the underlying tooling and operations 
• [Required] Experience with architecting, implementing, and maintaining highly available mission-critical environments for 24x7 availability 
• [Required] Demonstrated history of working within deadlines and ability to work well under pressure 
• [Required] Experience managing work tasks using Agile methodology/scrum desired 

Technical Skills: 

• [Required] Deep expertise in OpenTelemetry, including instrumentation standards, auto-instrumentation, semantic conventions, and the OTel Collector, as the foundation for a vendor-neutral, paved-road instrumentation strategy 
• [Required] Hands-on experience with metrics engines and time-series databases, including Prometheus and PromQL, plus scale-out options such as Mimir, Thanos, VictoriaMetrics, or Amazon Managed Prometheus, including cardinality management 
• [Required] Hands-on experience with tracing and logging backends such as Tempo/Jaeger, Loki/Elastic/Splunk (Splunk is common in financial services), and AWS X-Ray 
• [Required] Experience with Kubernetes and Kafka observability specifically, including EKS metrics, kube-state-metrics, consumer lag, and broker health 
• [Required] Experience with alerting and incident tooling such as PagerDuty or Opsgenie, including ServiceNow integration, alert routing, and noise reduction 
• [Required] Hands-on experience with SLO-as-code frameworks such as OpenSLO, Sloth, or Nobl9, defining and governing SLOs in the repo rather than only in a vendor UI 
• [Required] Experience delivering golden paths and templates (Terraform modules, Helm charts, pipeline templates) that ship with logging, metrics, tracing, dashboards, alerts, and SLO defaults out of the box 
• [Required] Experience with resilience validation practices, including chaos engineering (e.g., AWS FIS, Gremlin) and load/performance testing 
• [Required] Deep, hands-on mastery of observability tooling and practices (metrics, distributed tracing, centralized logging, dashboards, alerting), e.g., Datadog, PrometheGrafana, CloudWatch, or equivalent, sufficient to elevate, not just consume, a dedicated SRE team’s capability 
• [Required] Deep understanding of SRE principles including SLOs/SLIs, error budgets, incident management, and postmortem culture, with a track record of driving adoption and maturity 
• [Required] Fluency in the Golden Signals, RED, and USE methods as applied frameworks for monitoring and alerting design 
• [Required] Hands-on experience with: Terraform, Kubernetes, Jenkins or other CI/CD tooling, Kafka, Github, and configuration management tools such as Puppet, Chef, or Ansible 
• [Required] Deep, hands-on expertise with infrastructure-as-code (IaC) tools and practices (e.g., Terraform, CloudFormation, CDK, Pulumi), with a track record of driving IaC adoption at scale across a cloud platform organization 
• [Required] Relevant experience with configuration and implementation of IaaS, Infrastructure as Code, AWS, Azure, etc. 
• [Required] Expert working knowledge of infrastructure design and components, such as servers, operating systems, networks, and storage 
• [Required] Basic understanding of good delivery practices and continual integration and improvement; Agile/Lean background for projects and project delivery 

• [Required] 10+ years’ experience in IT systems installation, operations, administration, and maintenance of cloud systems / virtualized servers, including 5+ years in a technical leadership role 
  • [Preferred] Experience working in a financial services or highly regulated environment preferred