ITSM PMO Support Analyst

ITSM PMO Support Analyst

We are seeking a highly motivated and detail-oriented ITSM PMO Support Analyst to join our team in Sydney. The successful candidate will play a key role in supporting the delivery of IT Service Management (ITSM) projects and ensuring adherence to Program Management Office (PMO) standards. This role requires a proactive individual with strong organizational skills and a solid understanding of ITIL 4 Foundation principles.

Key Responsibilities

• Program Management and ITIL 4 Foundation Certification Process Design: Contribute to the design and implementation of ITIL 4 Foundation certification processes to enhance program management capabilities.
• Project Coordination: Support the delivery of ITSM projects by coordinating tasks, tracking milestones, and maintaining comprehensive project documentation.
• Governance Activities: Assist with governance-related activities, including the preparation of slide decks, reporting packs, and ensuring compliance with PMO standards and guidelines.
• Workstream Monitoring: Monitor the progress of ITSM workstreams, identifying and escalating risks or delays to the PMO Lead or Project Manager as necessary.

Qualifications and Skills

• Proven experience in program management or ITSM-related roles.
• ITIL 4 Foundation Certification (or willingness to obtain).
• Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to prepare professional reports and presentations.
• Proficiency in project management tools and software is an advantage.

Security Clearance Requirement

• NV1 security clearance is mandatory for this role; applicants must be Australian Citizens with an active NV1 clearance.

Must be willing to work onsite 5 days per week. Benefits of Working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace
• Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year's Diversity & Inclusion Index!