Quick overview
Job description
Cybertill, part of Fluent Software Group under Valsoft Corporation, seeks a 1st Line Service Desk Agent to support customers across Australia and New Zealand. You will handle inquiries, diagnose issues, and guide users through troubleshooting for Cybertill's cloud-based retail EPOS platform and related services.
The role emphasizes customer satisfaction, rapid resolution, and process improvement. You will contribute to knowledge resources and adopt AI/automation tools as they become available in
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