Digital Product Owner - Foodservice

Job Title

Digital Product Owner - Foodservice

Location

Yorkshire

About the role

Bestway is looking for an ambitious and commercially minded Digital Product Owner to lead the evolution of our digital channels across our Foodservice and On-Trade businesses in the wholesale sector.

This is an exciting opportunity to take ownership of the digital customer journey, driving engagement, sales growth, and channel monetisation through our websites and apps. Working closely with commercial, sales, marketing, operations and development teams, you will play a key role in delivering a best-in-class digital experience for our customers while creating value for our supplier partners.

If you're passionate about digital transformation, customer experience, and delivering measurable business results, we'd love to hear from you.

As Digital Product Owner, you will be responsible for identifying customer needs, prioritising digital enhancements, and overseeing the delivery of improvements across our digital platforms.

You will act as the bridge between the business and development teams, creating product briefs, managing enhancement projects, and ensuring successful deployment. The role will also focus on driving digital adoption, increasing customer engagement, improving search and content performance, and generating commercial value through supplier partnerships.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle

Responsibilities

• Own and develop the digital product roadmap and customer journey for Foodservice and On-Trade channels in the wholesale sector
• Identify opportunities to enhance customer experience and support wider business goals.
• Define and brief new product features and platform enhancements to development teams.
• Manage the delivery and implementation of digital projects from concept through to launch.
• Analyse customer and channel data to inform decision-making and optimise user experience.
• Deliver promotional activity across digital platforms and measure campaign effectiveness.
• Optimise website and app search functionality to improve product discoverability and support promotional priorities.
• Develop engaging digital content to support sales, marketing and trading activities.
• Ensure all digital content, imagery, product descriptions and pricing are accurate, compliant and up to date.
• Create and implement plans to increase customer adoption and usage of digital ordering channels.
• Develop new revenue opportunities through supplier-funded digital marketing and partnership initiatives.
• Support the development of enhanced ordering solutions for contract and franchise customers.

The ideal candidate

• Recent experience in a similar Digital Product Owner, Digital Product Manager or Digital Commerce role within a foodservice and/or on-trade wholesale environment.
• Strong understanding of digital channels and how they influence customer experience, engagement and sales.
• Experience developing and optimising end-to-end customer journeys across digital platforms.
• Proven ability to work effectively with multiple stakeholders across sales, marketing, buying, trading and operations teams.
• Experience managing digital projects and working closely with technical development teams.
• Strong analytical, written and presentation skills.
• Self-motivated, proactive and results-oriented

Essential

• Recent experience in a similar Digital Product Owner, Digital Product Manager or Digital Commerce role within a foodservice and/or on-trade wholesale environment.
• Strong understanding of digital channels and how they influence customer experience, engagement and sales.
• Experience developing and optimising end-to-end customer journeys across digital platforms.
• Proven ability to work effectively with multiple stakeholders across sales, marketing, buying, trading and operations teams.
• Experience managing digital projects and working closely with technical development teams.
• Strong analytical, written and presentation skills.
• Self-motivated, proactive and results-oriente

Desirable

• Experience within the food, beverage, catering or hospitality sectors.
• Experience in partnership marketing, media partnerships or supplier-funded promotional activity.
• Experience developing digital content strategies.
• Graduate calibre with a relevant degree or equivalent professional experience.

Benefits:

• Competitive salary
• Pension
• 22 days annual leave plus the option to buy additional days
• Life Assurance
• Private Medical
• Onsite parking

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.