Inside Sales Representative

Job Description
Job Description
Harley Exteriors has served homeowners across Western Washington for over 24 years, providing high-quality windows, doors, and gutter protection solutions. We’re growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments. As an
Inside Sales / Call Center Representative, you’ll be the voice of Harley Exteriors, speaking with homeowners who have already expressed interest in our services.

Your focus is to build rapport, qualify the opportunity, and schedule appointments for our
Sales Representatives.

What You’ll Do
Make outbound calls to homeowners through warm leads — no cold prospecting from scratch
Answer inbound calls and provide excellent customer service
Educate prospects on Harley’s window, door, and gutter solutions in a brief, conversational format
Qualify interested homeowners and schedule appointments for our Sales
Representatives
Meet and exceed daily and weekly KPIs — dials per day, appointments set, demos issued, and quality scores
Overcome objections and maintain a positive, high-energy presence on the phone
What’s In It for You
$22/hr base + performance bonuses — top performers can earn up to $25/hr–$35/hr+
Bi-weekly and monthly bonus structure based on demos and revenue
Additional SPIFF opportunities and cash competitions
Full Benefits Package — Medical, Dental, Vision, 401k with 3% match, and PTO
Paid training and hands-on mentorship from experienced call center leaders
Supportive, competitive team culture built on accountability and recognition
What It Takes to Succeed
Strong communication skills — clear, confident, and upbeat on the phone
Resilient and positive attitude — comfortable with high call volume and handling rejection
Sales mindset — ability to build rapport, qualify, and set quality appointments
Basic computer literacy — comfortable navigating CRMs, dialing systems, and spreadsheets
Ability to adapt and thrive in a fast-paced call center environment
Ability to submit to and pass a background check
Outbound call center, sales, or collections experience preferred (home improvement a plus)
Schedule
Flexible full-time schedules available:
5x8 shift options
Hours of operation:
Monday – Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 4:00 PM
Must be available to work at least one weekend day per week
Who Is ScaleHouse Talent?

We are the specialized recruiting engine behind the fastest-growing home remodeling companies in America. We are their growth partner, focused on one thing: High-Performance Alignment. Our clients hire us to find the industry's top producers—from high-ticket sales to elite installation crews. We work exclusively with brands that offer stability, growth, and top-tier compensation. When you interview with ScaleHouse, you aren't just applying for a job; you are being fast-tracked to the decision-makers at the leading organizations in the home services sector.