Why This Role Stands Out
This role offers a fantastic opportunity to be at the forefront of a rapidly growing, innovative healthcare company, directly impacting patient journeys and contributing to their confidence. If you are a proactive, people-oriented individual with strong communication skills and a passion for customer success, you will thrive in this dynamic environment and grow your career within a leading European orthodontic brand. Apply today to join a passionate team dedicated to creating smiles!
Quick Overview
Job Description
🚀 WORK WITH US!
We are Impress 😁 We believe everyone deserves a smile they'll love.
Impress is the #1 European orthodontic chain of new generation. We provide an affordable, doctor-directed, and fully digitalized way to straighten teeth with invisible aligners and digital braces.
Our business model — a true combination of medical expertise and digitalization — has been recognized as one of the fastest-growing in Europe. 📈
Our hardworking team is passionate about teeth, digitalization, and customer service. We're growing our London team and looking for a Treatment Coordinator to join us! ✨
🦷 What you will do:
Be the face of Impress, greet patients, present treatment plans, and guide them through timelines and expectations
Engage and form a genuine connection with patients to keep them excited about their journey to a more confident smile
Own the patient relationship from first visit through end of treatment, resolving issues for problem cases
Track conversions, treatment starts, and clinic performance against targets
Coordinate scheduling between patients, doctors, and clinic staff
Support marketing activities, patient events, and photo/video content at the clinic
Meet individual sales and conversion budgets
Ensure a 100% amazing look and feel in the clinic
🌟 What we expect from you:
+1 year of experience in a similar customer-facing, sales, or coordination role
Previous experience in the dental or healthcare industry is a plus 🪥
Team player, positive, curious, and enthusiastic 🙌
Goal-oriented, comfortable working with autonomy
Proactive, eager to take on responsibility
Strong communication skills 💬
Fluent English required 🇬🇧
🎉 Why we are cool:
Work with an international and multicultural team 🌍
Competitive salary 💰
Full-time contract, 40h/week
Flexible schedule 🕒
Teeth aligner and whitening team benefits 😁
Collaborative work environment and positive culture 🤝
Opportunities to grow within a fast-paced, innovative company and real start-up experience 🚀