Treatment Coordinator

🚀 WORK WITH US!

We are Impress 😁 We believe everyone deserves a smile they'll love.

Impress is the #1 European orthodontic chain of new generation. We provide an affordable, doctor-directed, and fully digitalized way to straighten teeth with invisible aligners and digital braces.

Our business model — a true combination of medical expertise and digitalization — has been recognized as one of the fastest-growing in Europe. 📈

Our hardworking team is passionate about teeth, digitalization, and customer service. We're growing our London team and looking for a Treatment Coordinator to join us! ✨

🦷 What you will do:

• Be the face of Impress, greet patients, present treatment plans, and guide them through timelines and expectations

• Engage and form a genuine connection with patients to keep them excited about their journey to a more confident smile

• Own the patient relationship from first visit through end of treatment, resolving issues for problem cases

• Track conversions, treatment starts, and clinic performance against targets

• Coordinate scheduling between patients, doctors, and clinic staff

• Support marketing activities, patient events, and photo/video content at the clinic

• Meet individual sales and conversion budgets

• Ensure a 100% amazing look and feel in the clinic

🌟 What we expect from you:

• +1 year of experience in a similar customer-facing, sales, or coordination role

• Previous experience in the dental or healthcare industry is a plus 🪥

• Team player, positive, curious, and enthusiastic 🙌

• Goal-oriented, comfortable working with autonomy

• Proactive, eager to take on responsibility

• Strong communication skills 💬

• Fluent English required 🇬🇧

🎉 Why we are cool:

• Work with an international and multicultural team 🌍

• Competitive salary 💰

• Full-time contract, 40h/week

• Flexible schedule 🕒

• Teeth aligner and whitening team benefits 😁

• Collaborative work environment and positive culture 🤝

• Opportunities to grow within a fast-paced, innovative company and real start-up experience 🚀