ITC Application Administrator

• Location: 145 MICA STREET, CAROLE PARK, QLD, 4300, Australia
• Job Category: Information Technology
• Employee Type: Full Time
• Travel: 5%

We're seeking an experienced ITC Application Administrator to join our dynamic team at our state of the art facility based in Carol Park. In this pivotal role, you will take charge of business systems administration and continuous improvement, playing a key part in keeping our operations at the forefront of innovation.

About the Role:

• Administer and support business systems such as Dynamics 365 ERP, EDI, BI, CRM and integration systems; manage support tickets and troubleshoot user and system issues via phone, email, remote assistance, or on site visits.
• Lead core business systems release management to coordinate end user testing before deployment.
• Travel occasionally to assist with systems rollouts or feature releases to new or existing warehouses.
• Analyse requirements with end users for feature requests and translate them to external consultants for business system optimisations.
• Provide level 2 & 3 infrastructure support, including virtualisation environment management when required.
• Occasionally support standard Level 1 and Level 2 helpdesk requests as needed.
• Undertake special projects as required.

What You'll Bring:

• 5+ years' experience in a similar role
• Strong troubleshooting and problem solving skills
• Proficiency with Dynamics 365 ERP, including exposure to AR, AP, advanced warehousing and related modules
• Experience with EDI/integration systems
• CRM experience desired but not essential
• Proficiency in Microsoft Windows OS and SQL Server systems
• Understanding of Microsoft 365/Azure and Power Platform
• Ability to work well in a small collaborative team while working independently
• Self motivation and relationship building skills
• Degree in Information Systems or related field preferred

Benefits:

• Competitive remuneration
• Paid day off each year to celebrate your birthday
• Free onsite parking
• Access to wellness programs, including free annual flu shots and skin checks
• Corporate Health Fund
• Casual Fridays
• Monthly business morning teas
• Opportunity for personal and professional development
• Reward and recognition program
• Beautiful offices and state of the art facilities

Sunny Queen also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Sunny Queen does not accept unsolicited applications.