IT Operation / Production Support Engineer

Position Details

• Location: Alpharetta, GA (1105 Lakewood Parkway, Alpharetta)
• Employment Type: Full-Time

Key Responsibilities

• Provide production support for business applications and IT infrastructure.
• Manage and resolve moderately complex incidents, problems, and service requests.
• Monitor production environments to ensure system availability and stability.
• Execute operational tasks, scheduled jobs, runbooks, and change activities.
• Implement and maintain security and compliance requirements, including patching, updates, and password rotations.
• Collaborate with cross-functional teams to support, optimize, and enhance business applications.
• Assist with application, system, and service deployments.
• Automate routine operational tasks using scripting and IT automation tools.
• Triage issues, coordinate with support teams, and escalate when necessary.
• Maintain accurate documentation and effectively utilize ticketing systems.

Required Skills & Experience

• Strong knowledge of Unix/Linux
• Intermediate knowledge of AWS Cloud platforms (AWS certification preferred)
• Experience with scripting languages such as Python and PowerShell
• Familiarity with monitoring tools and DevOps practices
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
• Strong communication, problem-solving, and multitasking skills
• Experience working with ticketing systems

Must-Have Skills

• AWS Associate Certification (or equivalent hands-on experience)
• Automation and CI/CD tools
• Python
• SQL
• ServiceNow
• Splunk
• Monitoring and Logging tools
• Microsoft Copilot
• SharePoint
• Confluence

Nice-to-Have Skills

• Catchpoint
• Containerization technologies
• GitHub
• Jenkins
• Jira Software
• Oracle Database
• Power BI
• Tableau
• Terraform
• xMatters
• Disaster Recovery
• Risk Assessment
• SAML
• Serverless Architecture

If this opportunity aligns with your experience and career interests, I would be happy to discuss the role in more detail.