Growth Account Manager

Job Description

Growth Account Manager

Full-time On-site New York, NY; Boston, MA $100K-$125K base salary $170K-$210K OTE Equity

About this role

We are looking for a Growth Account Manager to own the customer renewal motion end to end: forecasting, negotiation, process design, and expansion discovery. Your work will directly lock in multi-year revenue and surface new ARR that would otherwise be left on the table. You will manage a high-volume book of business, partner with senior customer stakeholders, and work with GTM Strategy to build a repeatable, scalable renewal process at a fast-growing, late-stage AI company.

What you'll do

• Partner directly with C-level, VP, and director-level stakeholders to drive renewals from initial outreach through negotiation to close.
• Manage a high-volume book of business, consistently exceeding retention and multi-year renewal targets while identifying upsell and cross-sell opportunities.
• Collaborate with Sales, Customer Success, Finance, and Legal to secure on-time renewals, preserve contract value, and unlock growth.
• Maintain a forward-looking 90-day forecast of gross renewal rate, net revenue retention, and risk exposure to give leadership real-time pipeline visibility.
• Serve as the voice of the customer to product teams, influencing roadmap decisions with feedback on new features and unmet needs.
• Work with GTM Strategy to refine and scale the renewal motion, developing repeatable email cadences, talk tracks, and reporting dashboards tailored to varying deal complexities.

What we're looking for

• 4-10 years of experience in quota-carrying Account Management roles at a B2B SaaS startup.
• A track record of exceeding retention and multi-year renewal targets on a high-volume book of business.
• Experience negotiating with C-level, VP, and director-level stakeholders.
• Strong forecasting skills across gross renewal rate, net revenue retention, and risk exposure.
• Ability to design and scale repeatable processes, playbooks, and reporting.
• Able to work in person 4+ days per week in New York or Boston, with 10-15% travel.

Role details

• Experience: 4-10 years in quota-carrying Account Management at a B2B SaaS startup
• Salary: $100K-$125K base salary
• OTE: $170K-$210K (3-month ramp guaranteeing 75% of commission in the first quarter, plus a spiff for saving at-risk accounts)
• Equity: Competitive equity Work policy: In person 4+ days per week in New York, NY or Boston, MA; 10-15% travel
• Employment: Full-time Location: New York, NY; Boston, MA
• Sales stack: CRM