Senior Technical Officer

Senior Technical Officer - End User Computing (AO4)

Location: Brisbane CBD

17/08/2026 to 16/10/2026
Pay rate: $83.65 per hour + superannuation

Work arrangement: On-site and remote support across multiple locations

We are seeking an experienced Senior Technical Officer to provide hands-on technical support within a large, enterprise Microsoft environment.

In this role, you will deliver Tier 1, Tier 1.5 and Tier 2 end-user computing support, investigate and resolve technical incidents, maintain ICT environments and contribute to the delivery of technology projects.

You will join a customer-focused service delivery team responsible for maintaining reliable ICT services across multiple business locations.

Key responsibilities

• Provide on-site and remote technical support across multiple locations.
• Configure, install, monitor, support and manage ICT environments.
• Deliver Tier 1, Tier 1.5 and Tier 2 technical support through an enterprise service centre.
• Investigate, diagnose and resolve incidents within agreed service levels.
• Accurately triage and escalated technical issues when required.
• Support enterprise Microsoft Windows desktop and end-user computing environments.
• Manage devices and ICT environments using Microsoft Endpoint Configuration Manager.
• Prioritise tasks, manage your workload and meet agreed deadlines and service levels.
• Apply ITIL-based service management processes and service quality standards.
• Develop and maintain technical documentation, knowledge-base articles, work instructions and support procedures.
• Provide practical guidance and training to users on desktop environments and business applications.
• Mentor junior team members and promote consistent support standards and procedures.
• Contribute to ICT projects, service improvements and operational deliverables.
• Communicate effectively with users, technical teams and other stakeholders.

Skills and experience

To be successful in this position, you will demonstrate:

• Experience supporting enterprise Microsoft Windows desktop and end-user computing environments.
• Strong technical knowledge of ICT configuration, installation, monitoring, support and management.
• Experience using Microsoft Endpoint Configuration Manager.
• Demonstrated experience investigating, diagnosing, remediating, triaging and escalating ICT incidents.
• Experience working within defined service-level agreements.
• Strong workload management and task-prioritisation skills.
• The ability to work effectively with limited supervision.
• Experience with ServiceNow and ITIL service management processes, or the ability to learn them quickly.
• Strong written communication skills, including the preparation of technical documentation and reports.
• Well-developed interpersonal, customer service, negotiation and collaboration skills.
• Experience training users or mentoring other ICT support staff.
• An interest in maintaining knowledge of emerging ICT technologies and products.

Additional requirements

The successful candidate may occasionally be required to:

• Work outside standard business hours.
• Participate in an on-call arrangement.
• Act as an escalation point during major service interruptions.
• Travel or temporarily work from other business locations.

A current C-class driver licence is highly desirable.

The successful candidate will also be required to complete mandatory pre-employment screening, including a Criminal History Check.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.