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Senior Business Analyst - Billing & Customer Experience (Hybrid)

Singtel GroupMelbourne, Victoria🇦🇺AustraliaPosted 23 Jul 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to drive significant improvements in customer experience and billing efficiency within a reputable telecommunications leader. You'll thrive here if you're a data-driven Senior Business Analyst eager to lead impactful projects and contribute to a positive team environment. Apply today to elevate your career with Singtel Group!

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Optus, an Australian telecommunications company, is seeking a Senior Business Analyst to join the Billing and Credit Management and Strategy team. The role focuses on onboarding, retention, and delivering data-driven recommendations to improve efficiency and customer happiness.

This fixed-term maternity leave cover can be based in Melbourne or Sydney. The role involves leading programs, managing projects, and representing Billing and Credit in external forums to assess risks and impacts on BDE,

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