Senior Business Analyst - Billing & Customer Experience (Hybrid)
Why This Role Stands Out
This hybrid role offers a fantastic opportunity to drive significant improvements in customer experience and billing efficiency within a reputable telecommunications leader. You'll thrive here if you're a data-driven Senior Business Analyst eager to lead impactful projects and contribute to a positive team environment. Apply today to elevate your career with Singtel Group!
Quick Overview
Job Description
Optus, an Australian telecommunications company, is seeking a Senior Business Analyst to join the Billing and Credit Management and Strategy team. The role focuses on onboarding, retention, and delivering data-driven recommendations to improve efficiency and customer happiness.
This fixed-term maternity leave cover can be based in Melbourne or Sydney. The role involves leading programs, managing projects, and representing Billing and Credit in external forums to assess risks and impacts on BDE,
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