Business Analyst- Direct to Consumer

Overview

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Responsibilities

• Analyze complex business problems and design, implement, and maintain IT applications based on business requirements across Direct to Consumer, eCommerce, and Retail business functionalities.
• Provide system analysis and application solutions, formulate business requirements for system functional specifications; define and document processes, procedures and data flows of business systems.
• Implement system solutions; plan and execute unit, integration and acceptance testing to meet business requirements.
• Provide consultation to users; lead cross functional linked teams to address business or systems issues.
• Perform technology solutions in a Direct to Consumer, eCommerce and Retail area of expertise that requires knowledge of fundamental themes, principles and concepts.
• Network with contacts outside own area of expertise (e.g., with Center of Excellence (COEs .
• Lead a cooperative effort among members of a project team; work independently with guidance only in the most complex situations.
• Frequently lead sub functional teams or projects and train and mentor junior team members.
• Serve as a best practice resource within own area of work; serve as key point of contact for business Direct to Consumer, eCommerce and Retail areas.
• Diagnose, re create, and test issues raised; ensure all queries are progressed in a timely manner.
• Liaise with IT and external support where necessary in relation to user issues; support system administration and maintenance activities where required.
• Update system documentation and training materials as needed.
• Carry out functional testing and coordinate UAT where needed.

Qualifications and Experience

• Bachelor's degree.
• Minimum of 8 years of related experience.
• Exposure to eCommerce platforms, preferably Shopify.
• Applies functional knowledge and existing methodologies to solve complex problems or execute specialized projects.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Determines methods and procedures on new assignments.
• Good knowledge of direct to consumer, eCommerce and Retail processes.
• Good knowledge of B2C eCommerce platforms such as Shopify, Magento, or SAP Hybris.
• Exposure to ERP (Oracle) and CRM (SFDC) systems.

Attributes

• Experience integrating the end-to-end Direct to Consumer journey, from lead generation to post sales support.
• Customer focused with the ability to prioritize workload.
• Proactive and responsive, able to ask the right questions and raise flags at the right time.
• "Can do" attitude and flexible work ethic.
• Ability to use own initiative and willingness to learn.
• Ability to speak both business process and technical process based on the audience that you are addressing, supporting or working with.
• Good written and verbal communication skills.
• Ability to work in a team oriented, collaborative environment.
• Proficient application skills including knowledge of CRM, data analytics and reports.