Workday Business Analyst (Benefits Integration Support)

Title: Workday Business Analyst
Location: Atlanta, GA (Hybrid - 3 days onsite/week)
Contract

Top Must-Have Skills:

• Workday HCM / Benefits / Payroll
• Workday Integrations
• Business Analysis / HCM ERP
• Integration Troubleshooting & Root-Cause Analysis
• Retirement / Pension Benefits Administration
• Data Mapping, Transformation, Logs & Integration Artifacts
• Employee Lifecycle Transactions
• ERP Production Stabilization

Nice-to-Have Skills:

• APIs / Web Services
• Middleware / Integration Platforms
• XML / JSON
• Flat-file Integrations
• Data Transformation
• Benefits Provider / Retirement System Integrations
• Insurance Carrier / Payroll Vendor Integrations

Summary:
Experienced Senior Business Analyst needed to support stabilization and troubleshooting of integrations between Workday and external benefits providers. The role bridges business stakeholders, Workday functional and technical teams, integration developers, and benefit provider teams. The analyst will investigate issues across system boundaries, trace employee and benefits transactions end-to-end, identify root causes, and drive issues toward resolution.

Skillset:
Workday HCM, Workday Benefits, Workday Payroll, Workday Integrations, Business Analysis, ERP, Integration Troubleshooting, Root-Cause Analysis, Data Mapping, Data Transformation, Benefits Administration, Retirement/Pension Systems, APIs, Web Services, Middleware, XML, JSON, Flat Files, Production Stabilization, Employee Lifecycle Transactions

Roles & Responsibilities:

1. Analyze and troubleshoot Workday-to-benefits-provider integrations, including inbound/outbound data, files, messages, logs, reports, and provider responses.
2. Trace employee lifecycle, benefits, payroll, retirement, and eligibility transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, and terminations.
3. Perform root-cause analysis to determine whether issues originate from source data, Workday configuration, benefit plan configuration, integration logic/mapping, processing timing, or provider-side processing.
4. Collaborate with Workday functional teams, developers, integration teams, benefits/retirement SMEs, vendors, and external providers to validate findings and implement corrective actions.
5. Document findings, business rules, data flows, system dependencies, recommended resolutions, and maintain end-to-end data flow diagrams for in-scope integrations.