Supervisor

Why Astrid & Miyu?

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.
We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.
Everything we do is guided by our values:

Grow Together. Celebrate Each Other. Break All Boundaries.

Want to discover more? Explore life at A&M, meet our people and learn more about our values here.

Location: Edinburgh.

Hours: Full-time.

Salary: £28,000 + commission. See more on our benefits here.

Benefits:

• Product Allowance and Discount

• Welcome service when you join us

• Many awards and socials

• Employee Affiliate Programme

• Volunteer Leave

• Buy and sell holiday options

• Workplace Nursery Scheme

• Sabbaticals after three years

• 24/7 access to therapy and coaching sessions

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

The Supervisor Mission:

You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

How you'll drive success:

Experiential Retail

• Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.

• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation

• Be the expert in product knowledge to drive sales and inspire the team

• Use your creativity to set team challenges to create an engaging interactive experience in store

• Track and measure sales results throughout the day, being adaptable and flexible to stay on track

Inspirational Team Management

• Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles

• A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment

• Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team

• Cultivate an environment of open communication, collaboration, and mutual support

Operational & Brand Loyalty Excellence

• Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising

• Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment

• Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store

What you'll need to thrive:

• A values champion and brand ambassador our values must resonate deeply with you

• You radiate positivity & enthusiasm and inspire the people around you

• This role is suitable for anyone with Supervisor experience in a store

• Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development

• Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change

• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

Your Journey With Us: - Want to know more about our interview process? Find out what to expect here.

Job Application & AI: Our teams are hiring people, not perfect answers. Share your own experiences, examples and personality. That's what helps us understand who you are and what you could bring to the team.