L3 Azure Cloud Operations

Job Description L3 Azure Cloud Operations

Job Location: Remote

Duration: 1 year+

L3 Application Support Engineer – AI Platform (.NET & Azure)

Role Overview

We are hiring an experienced L3 Application Support Engineer to support a cloud-based Enterprise AI/GenAI platform built on .NET Core and Microsoft Azure. The role involves production support, troubleshooting API & authentication issues, and ensuring platform stability across environments.

Key Responsibilities

• Handle L3 production incidents and service requests
• Troubleshoot .NET Core / REST API-based applications
• Support AI/LLM integrations and model endpoint connectivity
• Diagnose API failures, 403/authentication issues, and timeout/latency problems
• Manage API keys, IP listing, and access provisioning
• Monitor applications using Azure Application Insights / Log Analytics
• Support Dev/QA/Prod environments and release validation
• Coordinate with L3, AI, and DevOps teams for escalations

Required Skills

• Strong experience in .NET Core / ASP.NET Core application support
• Experience supporting REST APIs and microservices
• Azure App Services / Container Apps / AKS (basic exposure)
• Azure AD / SSO troubleshooting
• Log analysis & production incident handling
• SQL for troubleshooting