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Microsoft 365 - Exchange Online Engineer

MSH GroupMarysville, OH🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationMarysville, OH, United States
Microsoft OfficeMicrosoft OutlookMicrosoft Teams

Job description

Location: Marysville, OH (Onsite)

Employment Type: Contract

Experience: 8–10 years overall, including 4–5 years managing a large-scale M365 hybrid environment

Relocation: Local candidates, or candidates fully committed to relocating to Marysville, OH

Work Authorization: OPT, H1B, TN, and others accepted

About the Role

MSH is hiring a senior Microsoft 365 / Exchange Online engineer for an onsite client engagement in Marysville, Ohio. You'll manage a large Exchange/M365 hybrid environment at L2–L4 level, owning mail flow, email security and escalated incidents, and you'll work directly with the client every day. The role suits hands-on Exchange engineers who are as comfortable with on-premises Exchange 2016/2019 servers as with Exchange Online.

Top Skills We're Screening For

  1. Email security: anti-spam, SPF, DKIM, DMARC and M365 mail filtering/hygiene

  2. Mail flow: end-to-end in Exchange/O365 hybrid environments, including connectors

  3. Exchange on-premises: Exchange Server 2016/2019 and server roles, including Edge Transport

Key Responsibilities

  • Communicate directly with the client and manage customer relationships with a strong onsite presence

  • Manage the Microsoft 365 environment at L2, L3 and L4 levels, including Exchange servers and their roles

  • Own detailed mail flow across the Exchange/O365 hybrid environment

  • Configure and troubleshoot the connectors available in Exchange and Microsoft 365

  • Administer M365 mail filtering/hygiene, Exchange Edge servers and Active Directory

  • Support SSO with M365, including ADFS

  • Support email clients including Microsoft Outlook, MS Teams and OWA

  • Configure and troubleshoot mail archiving, anti-spam, SPF, DKIM and DMARC

  • Resolve client connectivity and service availability issues within the organization's span of control

  • Manage services using supplier and client ITIL processes and practices

  • Adhere to quality standards, regulatory requirements and company policies

  • Support on-call escalations and handle incident and problem management

  • Resolve tickets independently and meet the team's agreed SLAs for ticket volume and resolution time

  • Drive a positive customer experience and CSAT through first-call resolution and minimal rejected or reopened cases

  • Contribute to knowledge base updates, train new team members, coach analysts and take part in interviews and hiring drives

  • Contribute to proposals and service improvement plans

Required Qualifications

  • 8–10 years of overall experience, including 4–5 years managing a large-scale M365 hybrid environment

  • Prior Microsoft 365 administration and troubleshooting experience

  • Familiarity with some of: Azure, Microsoft Hyper-V, Exchange Edge server administration, and TCP/IP (OS and firewall configuration)

  • Ability to quickly learn, understand and explain technical information

  • Ownership of client issues through to resolution

  • Excellent time management and the ability to work in a fast-paced environment

Nice to Have

  • Admin experience with MS Teams, SharePoint and eDiscovery

  • Admin experience with Microsoft Purview and the Microsoft Security portal

  • Master's degree

  • Microsoft certifications

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