Retail HVAC Lead Generation Representative

Holbrook Heating Inc is seeking an In-Store Promotion Representative to engage shoppers at local retail partner locations across Central New York. In this role, you'll represent our residential HVAC services, proactively approaching customers, starting friendly conversations, and educating them on energy-efficient heating, cooling, and indoor air quality solutions. You will qualify leads, schedule in-home consultations, and accurately capture customer information. Working closely with our sales and installation teams, you'll help drive brand awareness and steady business growth while upholding our customer-first, safety-focused culture.

Responsibilities

• Engage shoppers at in-store displays and kiosks to promote Holbrook Heating's HVAC services
• Explain basic benefits of energy-efficient heating, cooling, and indoor air quality solutions
• Qualify potential customers and capture accurate contact information
• Schedule in-home consultations for comfort advisors or sales representatives
• Maintain a professional, friendly, and customer-first presence at all times
• Set up, stock, and maintain promotional materials and displays
• Track daily leads and results using basic reporting or CRM tools
• Collaborate with sales and marketing teams to optimize in-store promotions
• Follow all safety and store policies while working in partner retail locations

Required Skills

• Customer engagement
• Retail sales
• Lead generation
• Appointment setting
• Basic HVAC product knowledge
• Verbal communication
• CRM or lead tracking software
• Time management
• Brand promotion
• Basic computer skills