Customer Service Officer

Lumina Agency INC is a dynamic and growing company focused on building meaningful connections between brands, clients, and their audiences. We believe strong communication, professionalism, and creativity are at the heart of every successful relationship.

Our team works in a collaborative and fast-paced environment where ideas are valued, skills are developed, and team members are encouraged to grow alongside the company.

Lumina Agency INC is seeking a motivated and professional Customer Service Officer to join our team in Philadelphia, PA.

In this role, you will serve as an important point of contact for customers, providing assistance, answering questions, resolving concerns, and helping create a positive customer experience. The ideal candidate is organized, approachable, solution-oriented, and comfortable communicating with a variety of people.

This position is an excellent opportunity for someone looking to strengthen their communication, customer service, and professional skills while building a long-term career with a growing company.

Responsibilities

• Provide professional and courteous assistance to customers.
• Respond to customer questions and provide accurate information about company services.
• Handle customer concerns and work toward timely, effective solutions.
• Maintain clear and professional communication with customers and internal team members.
• Document customer interactions and keep information organized and up to date.
• Follow company procedures and service standards.
• Assist with general customer service and administrative tasks as needed.
• Identify customer needs and communicate relevant information to the appropriate department.
• Maintain a positive and professional approach throughout all customer interactions.
• Contribute to a collaborative and service-focused work environment.

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Professional, dependable, and organized.
• Strong attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Comfortable working both independently and as part of a team.
• Positive attitude and solution-oriented mindset.
• Ability to communicate professionally with customers and colleagues.
• Willingness to learn and develop new skills.

• Competitive Salary: $42,000 – $47,000 per year.
• Full-time employment opportunity.
• Career growth and advancement opportunities.
• Professional development and skill-building opportunities.
• Supportive and collaborative work environment.
• Opportunity to strengthen communication, customer service, organization, and problem-solving skills.
• Hands-on experience within a growing company.
• Opportunities to take on additional responsibilities as you develop within the organization.