Senior Manager, Business Development - Global Spares and Services

The Senior Manager, Business Development - Global Spares & Services is responsible for driving global growth across ASM's aftermarket business, including spare parts, service products, upgrades, and lifecycle solutions. This leader will work closely with regional sales teams, service organizations, product business units, and key customers to develop and execute strategies that increase service revenue, improve customer satisfaction, maximize installed base value, and strengthen ASM's long-term customer relationships.

This role is accountable for achieving global bookings, revenue, gross margin, market share, and customer satisfaction objectives for the Spares & Services portfolio. Success requires a strong understanding of semiconductor fab operations, customer maintenance strategies, installed base management, and aftermarket business models, along with the ability to translate customer needs into scalable commercial solutions.

Revised Responsibilities

• Develop and execute global growth strategies for ASM's spare parts, service products, upgrades, and lifecycle offerings.
• Partner with regional sales, account teams, and service organizations to identify and capture aftermarket revenue opportunities across the installed base.
• Build customer-specific strategies focused on increasing parts consumption, service attach rates, contract penetration, and long-term lifecycle revenue.
• Act as the voice of the customer to identify unmet service needs and opportunities for new offerings, service enhancements, and portfolio expansion.
• Drive commercial programs that improve customer equipment availability, uptime, productivity, and cost of ownership.
• Support the development of business cases, pricing strategies, and value propositions for service-related products and solutions.
• Work closely with Operations, Supply Chain, Product Management, and Service organizations to optimize inventory strategies, forecast demand, and improve fulfillment performance.
• Lead response strategies for major customer Request for Quote, service agreements, and commercial proposals.
• Analyze market trends, competitive offerings, customer spending patterns, and installed base data to identify growth opportunities and strategic risks.
• Collaborate with Product Management and Engineering teams to influence upgrade roadmaps, obsolescence strategies, and serviceability improvements.
• Serve as the global business leader for the Spares & Services portfolio, ensuring alignment across regions and business units.
• Provide regular business reviews, forecasts, and growth plans to senior leadership.

Revised Qualifications

• MS in Chemical Engineering, Materials Science, Chemistry, Physics or related technical field. Ph.D. preferred.
• 5-10 years depending upon degree.
• Experience with Thin Film deposition process equipment in the semiconductor industry is required.  Ideally, in the semiconductor capital equipment industry preferred.
• ALD/CVD, PEALD/PECVD or Epi process development customer support experience preferred.
• At least 5 years of product Sales/Marketing experience is required as a semiconductor capital equipment supplier.
• The ability to travel overseas is preferred (up to 20%).