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Technical Support Specialist

TATA Consultancy Services LimitedSanta Clara, CA🇺🇸United StatesPosted 15 Sept 2026

Quick Overview

Salary
$90k - $130k/yr
Seniority
Mid Senior
Work mode
Hybrid
Location
Santa Clara, CA, United States
Posted
18 hours ago
Technical Support

Job Description

Technical Support Specialist
Santa Clara, CA | 8 - 10 years of experience
 
Job Description
Must Have Technical/Functional Skills
Linux systems 
Command-line / CLI tools 
Databases and basic database concepts 
Networking beyond basic desktop connectivity 
Scripting and/or automation 
Remote system troubleshooting 
 
Roles & Responsibilities
 
• Enjoys troubleshooting and figuring out why something isn't working. 
• Approaches unfamiliar problems logically and methodically. 
• Learns new technologies quickly and is comfortable researching unfamiliar systems. 
• Can work independently without requiring step-by-step instructions. 
• Asks good questions and knows when additional information is needed. 
• Knows when to continue troubleshooting, when to ask for help, and when to escalate. 
• Takes ownership and follows through until an issue is resolved. 
• Exercises good judgment and avoids guessing when a change could negatively affect a system. 
• Can recognize urgency and business impact and prioritize competing issues appropriately. 
• Communicates professionally with people with different levels of technical knowledge. 
• Can remain calm and effective when users are frustrated or operations are disrupted. 
• Works effectively across both technical and non-technical teams. 
• Is dependable, organized, and comfortable working in a dynamic operational environment. 
• Is willing to help outside of narrowly defined responsibilities when the situation requires it. 
 
Location: Bay Area, Santa Clara, CA
 
Salary Range: $90,000-$130,000 a year
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