Technical Support Representative

Technical Support Specialist - Expressions of Interest (ANZ)

At IDEXX, we are passionate about innovation that improves lives-both animal and human-by delivering diagnostic solutions that empower veterinary professionals to deliver better care. We are seeking expressions of interest from individuals who would be interested in future Technical Support Specialist opportunities within our ANZ team.

Responsibilities

• Provide remote technical support for IDEXX VetLab analyzers and diagnostic devices.
• Troubleshoot hardware and software issues, calibration, and performance concerns.
• Respond to customer queries with clarity, empathy, and professionalism.
• Collaborate with internal teams to deliver timely and effective solutions.
• Participate in a rotating roster, including occasional Saturdays and after hours support.

Qualifications

• Background in technical support, biomedical equipment, diagnostic instrumentation, or a related field.
• Strong troubleshooting and analytical skills.
• Ability to quickly learn and clearly explain technical concepts.
• Excellent problem solving and prioritisation skills.
• Customer focused mindset and strong communication skills.
• Familiarity with veterinary or medical equipment is highly regarded, but not essential.

What You Can Expect from Us

• A supportive culture that encourages growth, collaboration, and innovation.
• True flexibility with on site or hybrid working arrangements.
• Bring your pet to work days.
• Competitive annual bonus scheme and compensation reviews.
• Comprehensive onboarding and ongoing development, including product, technical, and customer engagement training.
• Career development opportunities within a global organisation known for promoting from within.
• A values driven, inclusive culture recognising curiosity, collaboration, and continuous improvement.
• Reward and recognition programmes that celebrate achievements and enable recognition of others.
• Paid parental leave.
• Well being focused benefits, including wellness programmes, fitness reimbursements, and paid volunteer days.
• Up to $500 per year towards diagnostic testing for your pets.
• Tenure recognition, including additional leave and bonus payments at key career milestones.

About IDEXX

IDEXX is a global leader in diagnostics, serving the veterinary, human healthcare, and environmental sectors in over 175 countries. We are committed to innovation, safety, and improving animal and human health worldwide.

Equal Opportunity Statement

IDEXX values a diverse workforce and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected class as defined by applicable law.

How to Apply

If you are interested in being considered for future Technical Support Specialist opportunities, please submit an Expression of Interest or contact the ANZ Talent Acquisition Team at to learn more about careers at IDEXX.