Account Specialist

• Maximize collection of overdue AR within an assigned portfolio of Emerson's most strategic customers and monitor trends in delinquent accounts to prioritize collections actions
• Establish and maintain professional customer relationships to maximize collections effectiveness through personal interactions
• Contact assigned strategic customers regarding outstanding invoices to ensure timely payment and coordinate with customer to eliminate roadblocks in payment process
• Research disputed and non-disputed delinquent account balances and recommend accounts that need escalated collection actions with the goal of reducing past due dollars
• Coordinate and work closely with key Emerson personnel to resolve issues preventing or delaying payment
• Leverage Sales Representative relationships for assistance in managing customer behavior
• Participate in AR review meetings with supported business units/sites
• Demonstrate subject matter expertise and exceptional customer service through handling incoming inquiries and resolution of complex problems
• Exercise limited independent judgment and discretion in handling various functional scenarios
• Actively participate and communicate in team-based work group
• Follow company practices and policies
• Perform clerical duties related to accounts receivable/collections
• May provide business unit-specific, system or software training for new hires
  

• High School diploma or general equivalency degree (GED)
• Six (6) or more years business related experience
• Excellent verbal & written communication skills
• Intermediate knowledge of Microsoft Excel and Outlook
• Action oriented and results driven
• Legal authorization to work in the United States

• Bachelor's degree
• Collections experience in commercial collections and manufacturing
• Detail oriented
• Ability to prioritize and multi-task
• Introductory credit analysis experience

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $48,900 - $90,700 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

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