Technical Sales & Service Representative

Job Description
Job Description
Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an immediate opening for a Technical Sales and Service Representative at its Richmond location (2400 Richmond Highway). The Technical Sales and Service Representative will be responsible for purchasing and maintaining repair parts for equipment production resale. They use their deep product knowledge to explain difficult technical concepts in simple terms, run product demonstrations, and match specific items to client needs.

This position falls within Carpenter Co.'s Tirefill product division and will report to the National Sales Manager, Tirefill Division with daily communication to vendors and customers. This is an on-site, non-remote position with a schedule of Monday through Friday, 8:00 AM to 4:30 PM. The pay range is $24.03 to $36.06 per hour, based on experience, qualifications, and skills. Employees are reimbursed for approved business travel expenses related to customer visits, meetings, training, and other work activities.

This is a non-exempt position, making employees eligible for overtime pay for hours worked over 40 in a workweek. Additional responsibilities of the Technical Sales and Service Representative include:
Purchase and maintain sufficient levels of repair parts for internal and external equipment production and for re-sale to customers.

Maintain customer pricing for replacement parts in SAP
Perform inventory of parts and equipment on a quarterly basis
Produce delivery note via SAP for customer sales orders
Fulfill customer parts orders and ship via UPS
Build new and refurbish various types of Carpenter Tirefill processing equipment
Provide technical support to customers and Carpenter Sales Team
Perform equipment repairs at customer's location
Perform training at customer's location in the safe use of Carpenter's Tirefill processing equipment and products
Create and submit expense reports and work schedule weekly
Qualifications
High School Diploma or GED
Experience in Technical Sales
Working knowledge of mechanical, pneumatic, hydraulic, and electrical systems.

Ability to assemble, troubleshoot, repair, and refurbish industrial equipment
Proficiency with SAP or similar systems for inventory management, pricing, order processing and delivery documentation
Intermediate proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Excellent customer service and ability to build/maintain professional customer relationships
Strong problem-solving, troubleshooting, and organizational skills
Ability to lift and move equipment and parts weighing up to 80 lbs. Ability to work in manufacturing and customer site environments.

Capable of working with limited supervision
Other Competencies
~ Technical aptitude; customer focus; communication; problem-solving; mechanical troubleshooting; time management; inventory management; team collaboration; self-motivation; attention to detail
Excellent Comprehensive Benefit Plan
~ We also have 401K, Profit Sharing and a great Benefit Package including Health, Dental, Vision, Life, Disability and paid time off (Vacation and Holidays).

Important Notes
Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic. Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.