Associate Operations Analyst

Responsibility as an Associate Operations Analyst
Reporting to Senior Director of SaaS Support Operations, the Associate Operations Analyst is deploying application maintenance to Customer Production and Staging environments: These include patches, upgrades and application configuration changes. The work includes performing standardized sets of tasks based on a subset of defined global processes.

Requirements

You are: Dependable, trustworthy, meticulous and diligent in the execution of tasks, you follow through on each task from start to finish without a glitch. You are technically inclined with a strong desire to learn new skills. You have basic SQL and database skills. A database certification is a definite plus. Above all, you are someone who is not afraid to learn a new skill set or hone the skills you already have, in fact you seek those opportunities.

Desired Skills and Experience:

• Monitor Operations dashboards for issues impacting production
• Research system and application event logs and provide snapshots to Customer Support and/or Development.
• Research database logs and provide snapshots to Customer Support and/or Development.
• Execute basic SQL scripts for external and internal customers

Experience with the following is a plus:

• High tech or restaurant industry experience
• Good working knowledge of systems.

Qualifications:

• Only Sydney, NSW AU based candidates will be considered
• At least 2 years working in technical field.
• Good written and verbal communication skills, as well as excellent problem solving skills.
• Saturday Coverage
• Work week will alternate through the team between Monday through Friday and Tuesday through Saturday. Flexibility will be allowed for the days off.