Product Manager

RESPONSIBILITIES:

• Understand and lead customer account processes across our platforms for both personal and business accounts.
• Coordinate with security, legal and authentication teams to build scalable but impactful solutions to improve customer experience in the identity management capacity
• Deliver product vision, strategy, and roadmap to achieve goals
• Work with engineering, UX and business stakeholders to deliver impactful efficiency, while also improving customer experience
• Manage incoming operational escalations, analyze issues, and implement long term solutions through self-serve tools
• Define and enhance KPIs in conjunction with analytics and stakeholder teams that educate business decision making
• Prioritize between new features, architectural improvements, and operational excellence

QUALIFICATIONS:

• Degree in Engineering or Business, or equivalent in experience
• Experience in Identity management services; experience in Business Identity Management is a plus
• Experience in PII Data Master Management is a plus
• Experience in having shipped customer facing products that delivered business impact
• Strong analytical skills with ability to query data from various systems to solve problems
• Ability to successfully work with cross range of teams including engineering, UX, legal, finance, sales and operations
• Excellent written and verbal communications across technical and non-technical stakeholders