Product Owner - Cross-Border

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a ­­Product Owner to join our Cross Border Business Ops team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

Cross-border (“XB”) is one of the Group's key growth areas. Our ambition is to become the leader in cross-border for the consumer segment, and this role is central to achieving it. We are looking for an experienced product owner with the ambition to drive this agenda forward and the resilience to take on a genuine challenge.

The Product Owner, Cross-Border owns the development of XB products end-to-end, from initial concept and business case through pricing, proposition, and design, to commercial rollout and post-launch performance. The role translates market intelligence and stakeholder requirements into product decisions, partners across Sales, Operations, IT, Finance, Legal, and Carrier Management to bring new products to market, and ensures the XB portfolio meets InPost Product Standards.

Scope & Impact

• End-to-end ownership of cross-border product development, from business case to commercial rollout across European markets.

• Responsibility for aligning stakeholder expectations across Sales, Operations, IT, Finance, and Legal on new product implementation.

• Accountable for the competitive positioning of the XB portfolio, based on ongoing market benchmarking and testing.

• Ensures new and existing XB products comply with InPost Product Standards.

• Owns launch execution and post-launch performance tracking for new XB products.

What you’ll be doing:

Product Development & Business Case

• Own cross-border product development end-to-end, from concept and business case through strategic pricing model and value proposition to commercial rollout across European markets.

• Design product solutions aligned with the existing domestic product portfolio.

• Ensure compliance with InPost Product Standards within the XB area.

Stakeholder Management & Implementation

• Manage the new product implementation process, aligning stakeholder expectations across Sales, Operations, IT, Finance, and Legal.

• Define business requirements and build product matrices.

• Cooperate with the Carrier Management team on building the international offering delivered through external partners.

Market Intelligence & Quality Testing

• Conduct competitive analysis and market benchmarking (offering, pricing, transit times, network coverage), translating findings into product recommendations and decisions on portfolio development direction.

• Own empty-box testing to validate new-product market readiness.

• rack competitor quality via test shipments.

Launch & Post-Launch Management

• Coordinate launch readiness across Product, Operations, Marketing, and partners.

• Develop launch playbooks, onboarding materials, and internal communications.

• Track launch performance and report adoption, quality, and pipeline metrics.

• Lead post-launch reviews and embed lessons learned.

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

• Proven experience as a Product Owner or Product Manager, ideally within logistics, parcel delivery, e-commerce, or cross-border shipping.

• Experience building business cases, pricing models, and value propositions for new products.

• Strong stakeholder management skills, with experience aligning Sales, Operations, IT, Finance, and Legal around a shared implementation plan.

• Experience conducting competitive analysis and market benchmarking, and translating findings into product decisions.

• Familiarity with carrier and network partnerships and international product design.

• Hands-on experience with product testing and quality validation, such as test shipments and empty-box testing.

• Experience managing product launches, including playbooks, onboarding materials, and internal communications.

• Analytical mindset, with experience tracking adoption, quality, and pipeline metrics, and running post-launch reviews.

• Fluent English; additional European languages are an advantage.

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.