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Azure Cloud Application Support Engineer (L2/L3 Production Support)

VBEST Software IncUnited States🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeRemote
LocationUnited States

Job description

Hello,

Title: Azure Cloud Application Support Engineer (L2/L3 Production Support)

Location: Remote

Duration: 12+ months

Job Description:

  • 5+ years of IT experience.
  • Strong experience in L3 production support and cloud application support.
  • Experience supporting enterprise applications hosted on Microsoft Azure platform.

Desirable Skills:

  • - Familiarity with Angular.
  • - Knowledge of Azure PaaS services.

Responsibilities:

  • Provide L2 production support for enterprise applications hosted on Microsoft Azure cloud platform.
  • Troubleshoot application, API, integration, workflow, and database-related issues.
  • Support applications built using .NET / ASP.NET Core, Azure SQL, Azure Logic Apps, SharePoint Online, OpenText platforms, and AI-enabled enterprise applications.
  • Monitor and support Azure PaaS services including Azure App Services, Azure Functions, Azure Logic Apps, Azure Storage, Azure SQL, and Azure Application Insights.
  • Analyze logs, alerts, API failures, and system performance issues.
  • Support SharePoint document storage and permissions-related issues.
  • Assist with OpenText workflow and document processing support.
  • Support SaaS applications hosted on Microsoft Cloud architecture.
  • Coordinate with L3, development, infrastructure, DevOps, and business teams for issue resolution.
  • Create and maintain operational documentation, SOPs, KB articles, and support runbooks.
  • Ensure SLA compliance and timely incident resolution.
  • Participate in on-call support and major incident activities as needed.
  • Support monitoring, alert management, operational health validation, and AI-assisted incident troubleshooting activities across enterprise cloud applications.
  • Execute runbook-driven operational activities, deployment validation, release support, and SOP-based support processes within the production environment.
  • Participate in platform reliability, operational resilience, operational automation, observability improvements, and continuous service improvement initiatives to enhance application stability and support efficiency.
  • Support human-in-the-loop operational workflows by validating AI-assisted diagnostics, incident analysis, and remediation recommendations
  • Should have experience with P1, P2 and P3 level incidents

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