Telecom Analyst

You belong at Day & Ross.

Telecom Analyst

Full-Time

Hartland or Fredericton, NB (Hybrid)

Reporting to the Manager of Network & Infrastructure, the Telecom Analyst is responsible for coordinating Network & Voice circuit installations, procuring mobility services, maintaining contract details, and assisting with billing inquiries related to Voice, Internet, and Mobility services.

How You'll Help:

• Oversee the comprehensive planning and execution of Network & Voice circuit installations.
• Work closely with service providers and internal teams on circuit changes, additions, relocations, and removals.
• Establish and sustain strong relationships with various ISPs and key vendors.
• Resolve issues related to service delivery and billing.
• Conduct billing analysis to ensure adherence to contracted rates.
• Support budget forecasting efforts.
• Contribute to ROI analysis for new telecom projects.
• Process and submit invoices for Mobility services.
• Maintain thorough documentation of all contracted circuits and invoicing.
• Identify opportunities for cost savings.
• Assist in user training initiatives.
• Update and maintain process documentation.

Your Skills & Experience:

• Post-secondary diploma in a technical program focused on IT infrastructure management is an asset.
• 2-3 years of experience in an Enterprise IT environment is a strong asset.
• Proficient understanding of key technical aspects of voice and data infrastructure.
• Advanced knowledge of Excel, including formulas and report generation.
• Strong expertise in operating within an Enterprise ITIL environment.
• Excellent analytical and coordination abilities.
• Excellent written and verbal communication skills.
• Previous experience working with a telecom service provider in Canada and the US is advantageous.
• Experience in the transportation industry is a plus.

To apply, visit our Careers page at dayross.com.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.  

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.