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Cisco Voice SME - 12-Month Contract - Glasgow - Inside IR35

Hamilton BarnesGlasgow, Lanarkshire🇬🇧United Kingdom

Why this role stands out

This 12-month contract offers you a fantastic opportunity to leverage your deep Cisco Voice expertise on a major financial services project, gaining invaluable experience in enterprise voice and data infrastructure. If you excel in L3 support, enjoy complex problem-solving, and thrive in a dynamic environment, this role is perfect for you to make a significant impact. Apply today to join a leading IT consultancy and contribute to a critical new office build!

Quick overview

SeniorityMid Senior
Employment typeTemporary/Casual
Work modeOn Site
LocationGlasgow, Lanarkshire, United Kingdom
AvayaVendor ManagementNetwork Administration

Job description

Cisco Voice SME - 12-Month Contract - Glasgow - Inside IR35

Our client, a leading IT consultancy, is looking for a Cisco Voice SME (L3 Voice Operations Engineer) to support a major financial services programme. You will plan, install and migrate enterprise voice and data infrastructure for a new office build, then provide L3 support for telephony services once it is live. This is a 12-month contract, Inside IR35, based in Glasgow on a hybrid basis (3 days a week onsite). Some Friday evening and Saturday working is required during installation phases.

Key Responsibilities

  • Plan, coordinate and install voice and data hardware and associated cabling for office construction, renovation and relocation projects
  • Oversee migrations and support the first day of business operations in the new environment
  • Provide L3 troubleshooting, analysis and remediation for global voice infrastructure, covering incident, problem and change management
  • Support L1 and L2 teams through incident escalations, and keep business units informed during projects and incidents
  • Take part in operational acceptance of new deployments, produce as-built technical documentation, and contribute to vendor management and governance

What You Will Ideally Bring

  • Strong Cisco Unified Call Manager (CUCM) expertise, version 12.x or later, including IP endpoints, Cisco Jabber and Jabber Mobile
  • Hands-on experience with contact centre voice and Cisco Mobile and Remote Access (MRA)
  • Deep knowledge of voice technologies and protocols (SIP, MGCP, ISDN), session management and call routing
  • A minimum of 5 years working with enterprise voice and data systems, with CCNP Collaboration-level knowledge (certification preferred, not required)

Desirable:

  • Cisco UCCX, Avaya Session Manager, IPC and Private Wires, and a Bachelor's degree

Contract Details

  • Duration: 12 months
  • Day Rate: Negotiable
  • Determination: Inside IR35
  • Location: Glasgow (hybrid, 3 days a week onsite)
  • Positions: 1
  • Start Date: ASAP

Cisco Voice SME - 12-Month Contract - Glasgow - Inside IR35

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