Quick Overview
Job Description
Would you like to contribute to exciting digital transformation projects alongside people passionate about innovation? With Teamwork, the possibilities are endless. We are a private, fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate and 20 years of uninterrupted growth.
Joining Teamwork Company means joining our North America-based team of more than 100 experts in an environment that values diversity and international talent. We offer opportunities for continuous learning, a robust benefits package, flexible remote work, and lots of company perks!
Who are we?
TeamWork is an independent international group, founded in 1999 in Geneva by our current CEO, Philippe Rey-Gorrez. We are your strategic partner in digital transformation, specializing in four core businesses: Management Consulting, SAP Business Solutions, Data Analytics, and Technology Platforms. Recognized by our clients for our expertise and experience, TeamWork supports both major international groups and SMEs. TeamWork Management, the group’s US subsidiary, was created in 2017.
With North America offices in Boston, Fort Lauderdale, San Diego, Montreal, and Toronto, our approach is universal: supporting our clients in all aspects of their digital transformation projects
Support and improve SAP warehouse, shipping, and order-to-delivery processes. The role is mainly focused on day-to-day support, with participation in projects when needed. Works closely with the Business Process Center (BPC), business users, and IT teams.
Responsibilities:
DAY-TO-DAY (main focus)
- Resolve SAP support tickets for warehouse management (WM), shipping and deliveries (LE), and sales order processes (SD): incidents, change requests, and user questions
- Find the root cause of issues and fix them, or escalate to the right team (developers, integration team, or vendors)
- Troubleshoot issues between SAP and connected systems: external WMS, TMS, mobile scanning apps, and label printing connected to SAP
- Document every resolution in the helpdesk tool
- Keep warehouse and shipping operations running with minimal disruption
CHANGES AND IMPROVEMENTS
- Review change requests from the business and assess their impact
- Configure SAP WM, SD, and LE hands-on
- Write functional specifications for developers when custom work is needed
- Test changes (unit, integration, and regression testing) and support user acceptance testing
- Follow SOX and Segregation of Duties change control rules (approvals, documentation, audit trail)
- Update process documentation and train end users
PROCESS IMPROVEMENTS
- Work with the BPC team and process owners to find ways to simplify, improve or automate warehouse and shipping processes
- Propose solutions aligned with company standards and SAP best practices
PROJECTS (as needed)
- Participate as a functional consultant in SAP projects: requirements, design, configuration, testing, training, cutover, and go-live support
- Hand over new solutions to the support team after go-live
- 10+ years as an SAP WM and SD/LE functional consultant
- Hands-on experience with SAP ECC
- Both support (tickets) and project experience
- Experience connecting SAP with other warehouses or transport systems
- Manufacturing or distribution background
Nice-to-have:
- S/4HANA or EWM
- mobile scanning apps and label printing connected to SAP
- Hybrid position: 3 days per week onsite
- Location: Greater Philadelphia area
- Employment type: Full-time employee preferred; open to contractors
Note: Please apply with an updated resume, your current location, and confirmation of your availability for onsite work.