Why This Role Stands Out
This hybrid Apple Systems Engineer role at Academia Group offers significant growth potential within a reputable technology division, allowing you to deepen your expertise in Jamf Pro and Apple ecosystems. You'll thrive here if you have a passion for technology, strong communication skills, and enjoy problem-solving in a supportive team environment. Apply now to contribute to innovative technical solutions and enjoy excellent employee benefits.
Quick Overview
Job Description
Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.
Amongst other tasks the Apple Systems Engineer will be responsible for;
- Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
- Issue resolution
- Maintenance and automation of software for patch management
- Basic network troubleshooting and diagnostics
- MDM (Jamf) solution maintenance
- Solutions documentation
- ISO procedure documentation
- Ability to communicate technical concepts to a nontechnical audience
Key Skills
- Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
- A passion for all things technology related
- Excellent all round communication skills especially in questioning and listening.
- Excellent personal planning and work organisation skills
- Excellent telephone manner
- Ability to demonstrate solutions to customers when necessary
- Experience* &/or certification of any of the following:
- Jamf Certified
- Jamf Pro CCA or 300
- Jamf Protect or 270 or above
- Knowledge of modern Jamf management including Blueprints & SSO
- Apple School Manager
- Apple Business
- Entra ID
- Jamf Connect
- PSSO
- Jamf Protect
- Jamf Security Cloud
A sneak peak at some of our employee benefits...
· Gym membership contribution
· Health Cash Plan
· Increased annual leave with length of service
· Free annual leave on your birthday
· Length of service bonus
· Free Will Writing service
· And more!