Quick Overview
Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
21 hours ago
General LedgerZoom
Job Description
Role: Oracle EBS R12 Financials – L3 Functional Consultant / Lead (R2R)
Location: Remote
Key Responsibilities:
- Act as L3 functional escalation point for Oracle EBS R12 R2R related modules.
- Troubleshoot complex integration issues, reconciliations, consolidation, translation, new ledger set ups and legal entity set ups.
- Analyse and resolve medium to complex functional issues that cannot be resolved by L2 support.
- Perform root cause analysis (RCA) for recurring issues and support permanent fixes.
- Monitoring, coordinating and guiding team to control the number of open tickets.
- Resolve functional break-fix calls either permanently or by workarounds.
- Handle issues related to data in the production instance.
- Follow up on SRs, patches, and issues to ensure resolution
- Conduct training for power users on the application and support functionalities
- Working with the client and gathering the functional requirement for enhancements.
- Conduct root cause analysis and error detection/correction
- Provide 24/7 in-person or Zoom support for priority / critical day-to-day operational issues.
- Provide 24/7 in-person or Zoom support for month-close activities
- Monitor integrations for data leakage and error handling
- Perform smoke testing after planned/unplanned system outages to ensure stability
- Resolve functional issues related to Oracle E-Business Suite related to R2R cycle.
- Responsible for maintaining the client SLAs.
Required Skills & Qualifications:
- Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
- 14-16 years of Oracle EBS R12 functional support experience.
- Strong hands‐on expertise in:
- General Ledger and configurations.
- Deep understanding of end‐to‐end financial process flows and accounting impacts.
- Deep knowledge of R2R data flow, tables, and integrations.
- Expertise with APIs, Interfaces and troubleshooting complex issues.
- Experience with Level 3 support, RCA, and solution governance.
- Excellent communication, problem-solving, and customer service skills.
- Ability to work with cross-functional teams and escalate issues effectively.
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