Customer Support - PC Support Technician

Job Title: Customer Support - PC Support Technician

Location: Brooklyn, NY 11201

Duration: 12 Months

Company: PruTech Solutions, Inc.

About PruTech

Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.

With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:

Project based system integration

Custom software solutions

Package implementations

Consulting and advisory services

Big data and analytics

Nearshore and offshore services

*THIS POSITION WILL REQUIRE THE CONSULTANT TO WORK ONSITE AND BE AVAILABLE ON WEEKENDS – WHENEVER EXAMS ARE SCHEDULED.

IT Support Technician – Onsite Support at DCAS Testing Center

Overview:

This position’s primary responsibility is to provide onsite technical support for the DCAS Testing Center computers located at 300 Cadman Plaza. The candidate will support and maintain computer hardware and software used in the testing center, ensuring reliable operation of all systems in a high-demand environment. This includes installation, configuration, troubleshooting, and maintenance of both Microsoft Windows and Apple operating systems.

Responsibilities:

• Provide dedicated on-site support for PC hardware, software, and peripheral devices at the DCAS Testing Center
• Install, update, and maintain computer systems, including Microsoft Windows and Apple macOS platforms.
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Deploy and configure desktops, laptops, handheld devices, and printers.
• Perform routine system administration tasks and assist with computer-related services for users.
• Conduct hardware and software evaluations, technical reviews, and recommendations.
• Coordinate with departments to support project requirements and ensure minimal downtime.
• Document technical issues and resolutions and maintain accurate support records.
• May be required to provide support at other MTA locations as assigned.
• Must be capable of moving and lifting equipment as necessary.

Preferred Qualifications:

• 4 to 6 Years of Experience
• Proficiency in supporting PC hardware, software, printers, and related peripherals.
• Experience with Microsoft Windows and Office suite of applications (Microsoft 365 Suite, Outlook...).
• Familiarity with Apple operating systems.
• Familiarity with Oracle client-based applications.
• Experience with Active Directory and networking equipment.
• Knowledge of Ethernet cabling and networking protocols such as TCP/IP.
• Experience with CAD software and technical drawings is a plus.
• A+ and Network+ certification preferred
• Strong interpersonal skills and excellent oral and written communication abilities.
• Experience with Device provisioning (Autopilot)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.