Desktop Field Technician

Responsibilities will include but not limited to:

• Responding to helpdesk tickets in a large enterprise environment.

• Installing and maintaining desktop computer and server hardware and software.

• Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.

• Performing installation and patching of Windows operating systems.

• Submitting weekly status reports to supervisor.

• Support large conference room Audio/Visual equipment.

• Mobile device support including working understanding of mobile device management tools.

• Preparing workstation and laptop images and deployment of devices.

• Participate in afterhours/weekends on call rotation.

• Support Audio/Video conferencing equipment.

JOB REQUIREMENTS

• A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.

• One year of Active Directory experience.

• Experience with ServiceNow ticketing software.

• Experience with Tanium or Workspace One MDM.

• Experience providing technical support for Microsoft Windows and Office in a network environment.

• Experience with preventive maintenance and procedures of workstations and laptops

• Solid troubleshooting skills in desktop computer hardware and software.

• Experience creating and improving technical documentation; documenting the system specifications and design.

• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.

• The successful candidate must pass a federal background check.

• Only the highest qualified candidates will be considered.

• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.

• Candidate should be able to safely lift 50 pounds.

• Must possess and maintain a valid Arizona driver’s license with a clean record.