Customer Experience

Immediate need for a talented Customer Experience. This is a 06+ Months Contract opportunity with long-term potential and is located in Mountain View, CA (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-32541
Pay Range: $82 - $88/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Own and drive a portfolio of complex customer engagements, building relationships across customer organizations (C-suite, finance leaders, operations).
• Design, prepare, and facilitate executive-level engagements with minimal oversight, ensuring every interaction generates clear value.
• Partner with Product, Engineering, Sales, Finance, Legal, and GTM teams to translate customer insights into actionable outcomes.
• Document, route, and track customer insights, decisions, and action items, ensuring nothing falls through the cracks.
• Deliver clear updates to executive stakeholders and cross-functional partners on engagement outcomes and program progress.
• Contribute to the design and improvement of engagement models, processes, and playbooks, sharing best practices and mentoring junior team members.
• Identify and activate customers for product co-creation and advocacy opportunities, matching the right customer to the right initiative.
• Track and analyze engagement data to measure portfolio health and inform account strategy.

Key Requirements and Technology Experience:

• 10+ years of experience in customer engagement, program management, account management, or customer success, preferably within a technology or SaaS company.
• Demonstrated ability to build and manage executive-level relationships (VP / C-suite) independently.
• Proven track record of driving cross-functional outcomes in a matrixed organization without direct authority.
• Strong written and verbal communication skills, with the ability to tailor messaging for executive, technical, and operational audiences.
• Experience managing complex, multi-stakeholder engagements with competing priorities and ambiguity.
• Analytical skills sufficient to interpret engagement data, identify trends, and inform strategy.
• Proficiency with relevant products or willingness to develop deep product knowledge quickly.
• High ownership, low ego, and strong follow-through.

Our client is a leading Financial technology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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