Case Management Operations Lead - Disaster Homeowner Recovery

About
AlphaGov (Casa Moon LLC d/b/a AlphaGov) delivers public-sector consulting for cities, counties, school systems, special districts, utilities, and related agencies. Our work spans classification and compensation, organizational and operational studies, research and program evaluation, economic and workforce analysis, surveys and community research, and applied data and infrastructure research.
We engage experienced practitioners as project-based collaborators. Engagements are remote-first with occasional client travel. When you authorize it, AlphaGov may name you as an expert collaborator or key personnel on proposals that match your expertise. We build ready teams for live pursuits.
This opportunity is contingent upon contract award and final staffing approval. Permission will be requested before including a candidate's name or resume in a proposal.
AlphaGov is seeking a Case Management Operations Lead to establish and run applicant intake and case-management operations for a CDBG-DR homeowner recovery program. The work supports clear applicant communications, complete documentation, consistent eligibility workflows, and construction-ready files for homeowners in Alaska communities.
What you'll do

• Design intake and case-management operating procedures and the staffing model
• Lead applicant communications, eligibility documentation, file quality control, and escalations
• Coordinate case status with construction inspection and scope teams
• Produce applicant-file metrics, exception reporting, and operational insights for program leadership
• Train and coach case staff and partners to program standards
• Improve handoffs, service consistency, and documentation quality across the recovery lifecycle

Required

• Case-management operations leadership in a benefits, recovery, housing, or public-service program
• Experience designing workflows, file standards, quality controls, and performance reporting
• Experience leading applicant or client communications across high-volume or geographically distributed work
• Comfortable as a 1099 / project-based collaborator

Nice to have

• Disaster-recovery applicant intake experience
• Rural, remote, tribal-area, or multilingual service-delivery experience
• Familiarity with HUD or CDBG-DR file-documentation expectations
• Experience coordinating housing rehabilitation or reconstruction cases