MS Dynamics Solution Architect

MS Dynamics Solution Architect (D365 Customer Engagement)
Location: London (hybrid)

Duration: 6 months +

Umbrella only

Our Client is hiring an MS Dynamics Solution Architect to lead end-to-end solution architecture for Dynamics 365 Customer Engagement within the energy and utilities space. If you enjoy turning complex customer journeys into scalable Microsoft designs-and thrive in client advisory conversations-this is a role where your impact is visible from discovery through go-live and beyond.

What you'll be doing:
Lead senior client-facing advisory conversations across discovery, solution shaping and opportunity development
Translate UK electricity Customer Connections lifecycle and BP500 processes into Dynamics 365 CRM solution designs
Own solution architecture end-to-end: process, data, security, integrations, user experience and non-functional design
Define solution boundaries across configuration, customisation, Power Platform and external integrations
Shape utilities-enabled CRM for customer connections, network operations, asset/work/field operations and regulatory reporting
Support delivery assurance from build to cutover, go-live, hypercare and transition to support
Challenge unclear requirements, maintain requirements traceability, and drive quality across design and testing deliverables

What you'll bring:
Demonstrable knowledge of the UK electricity Customer Connections lifecycle and BP500 processes
Ability to translate connection journeys, business rules, milestones, approvals, customer interactions and cross-functional hand-offs into scalable Dynamics 365 designs
Experience leading end-to-end Dynamics 365 Customer Engagement solution architecture, including integration and security considerations
Strong utilities/domain understanding across customer service and regulatory reporting expectations (including Ofgem-driven obligations)
The confidence to act as a trusted advisor-guiding clients towards value-led, maintainable Microsoft solutions

Apply today and let's discuss how you can bring Dynamics 365 to life for energy and utilities customers.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.